Health

Healthy

0of 100 · +2 this week

Success rate96,4%

Avg. latency2,8 s

Active workflows42

Active agents186

Open incidents3

Workflow success96,4%

−1,2%this week

Active agents186

+12vs. last week

Failed runs248

−18%this week

Compute costR$ 8.421

+6,8%this week

Live agent network

42 workflows · 186 agents · 1 degraded node · updating in real time

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Active incidents

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Infinite delegation loopPatient Care · 842 runs affected

4m 18s

Authorization context lostBilling · 128 runs affected

12 min

Calendar latency +38%Scheduling · degraded

31 min

Cost per agent

Welcome back, Marina

3 open incidents. Want me to explain the loop?

Workflows

Every patient conversation runs through one of these workflows. Numbers cover the last 24 hours.

Live agent map

Every delegation and context handoff between production agents · in real time

1,0×

Patient Care · Production

size = calls · thickness = handoffs

Live handoffsstreaming · last 60 s

Traces›tr_84921›Handoff

Front Desk → Billing

Context degraded

Handoff inspector · Patient Care · Production · trace tr_84921 · 09:42:18

Back to map See root cause

Handoff path

Front Desksends the context · scope: admin

12,4 KBcontext

420 mslatency

2.431tokens

4 of 5fields

//

Billingrejected the request · scope: patient

Context diff

1 of 5 required fields missing

Field	Sent by Front Desk	Expected by Billing	Status
paciente_id	✓ present	✓ required	Match
intencao	✓ present	✓ required	Match
agendamento_id	✓ present	✓ required	Match
escopo_autorizacao	✕ not sent	✓ required	Missing
historico_conversa	✓ present	✓ optional	Match
metadados_sessao	✓ present	not used	Ignored

escopo_autorizacao dropped out of the Front Desk → Billing contract. Billing rejected the request and fired two retries.

Context size12,4 KB · 3,2× the workflow average

Bloated context: the conversation history is duplicated across 4 agents in this workflow.

Recent runs on this handoff · last 24 h

tr_84921Rejected · scope missing12,4 KB420 ms09:42

tr_84918Rejected · scope missing12,1 KB404 ms09:38

tr_84911Completed8,8 KB362 ms09:31

Blast radius · 24 h

Runs affected128

Failure on this handoff17,8%

Wasted costR$ 184

Downstream agents2

Maestro analysis

Front Desk builds Billing's context from a template older than the authorization policy. It passes the patient state but not the scope. Billing validates every call and rejects 17,8% of the requests that come through this handoff.

Recommended fixAdd escopo_autorizacao to the Front Desk → Billing contract and validate it before every call. Projection: −17,8% failures, R$ 184/month saved.

Same pattern in other workflows

Triage → Paymentsescopo_autorizacao missing · 42 runs

Front Desk → Complaintshistorico_conversa missing · 18 runs

Incidents

Agent coordination failures that need attention

Open72 unassigned

Critical21.204 runs

Time to detect42 s−18 s this week

Time to resolve18 min−4 min this week

Wasted costR$ 612last 24 h

Incidents›INC-2481

Infinite delegation loop

Critical · ongoing

INC-2481 · Patient Care · Production · caught automatically by the loop detector

Started09:42:184 min ago

Runs affected842of 1.204 in the window

Wasted costR$ 1842,1M tokens

Agents involved2Supervisor · Research

Loop cycles17before shutdown

Detected in42 sfrom the 1st cycle

What happened

Supervisor delegated the same task to Research 17 times in a row. Research kept returning an answer with no completion state, so Supervisor read it as “still more research to do” and delegated again. The run burned 2,1M tokens before it hit the budget cap.

Failure path

SupervisorResearchSupervisorResearchSupervisorResearchLoop detected

Cycles 1 to 6 of 17 · each cycle costs R$ 10,80 and 124k tokens

Root cause analysis

Primary causeAmbiguous response contractResearch returns free text with no completion state.

Contributing factorIncomplete resultThe partial answer looked “in progress” to Supervisor.

TriggerRe-delegationSupervisor treats any answer without a status as “needs more research”.

OutcomeUnbounded delegationThere was no cycle cap on the Supervisor → Research handoff.

Maestro recommendation

High confidence · based on 4 similar incidents

Add an explicit completion state to Research's response contract and cap delegation depth in Supervisor.

Current contractresposta: texto: string

Proposed contractresposta: texto: string status: completo | incompleto | falhou max_delegacoes: 3

Expected impact: prevents about 842 wasted runs per week · saves R$ 184 per dayCreate fix

Incident timeline

Workflow run startedtr_84921